Shipping and Delivery
Fast, Reliable, and Carefully Packaged
**C. Simone Candles Shipping Method**
**Domestic Shipping:**- **Standard Shipping:** Orders are typically processed within 3-5 business days. Once shipped, delivery usually takes 5-7 business days depending on your location.- **Expedited Shipping:** If you need your candles sooner, we offer expedited shipping options at checkout. Delivery for expedited shipping usually takes 2-3 business days after processing.
**International Shipping:**- We currently offer international shipping to select countries. Please note that delivery times vary by destination and may take 10-20 business days. Customers are responsible for any customs fees, duties, or taxes applicable in their country.
**Free Shipping:**- We offer free standard shipping on orders over $75 within the United States. No code is needed; the discount will be applied automatically at checkout.
**Tracking Your Order:**- Once your order is shipped, you will receive an email with your tracking number. You can use this number to track your order directly on our website or the carrier’s site.
**Delivery Issues:**- If your package is lost or damaged during transit, please contact us immediately at c.simonecandles@gmail.com. We will work with the carrier to resolve the issue as quickly as possible.
**Packaging:**- We take extra care in packaging your candles to ensure they arrive in perfect condition. However, if you receive a damaged item, please let us know within 48 hours of delivery, and we will assist you with a replacement or refund.
Returns and Refunds
Shop with Confidence, Return with Ease
**C. Simone Candles Returns and Refunds Policy**
**Our Guarantee:**We strive to provide you with the highest quality products and an exceptional shopping experience. If you’re not completely satisfied with your purchase, we’re here to help.
**Returns:**- **Return Window:** You have 30 days from the date of delivery to return your item(s) for a full refund.- **Eligibility:** Items must be unused, in their original packaging, and in the same condition as when you received them.- **Non-Returnable Items:** Custom orders, personalized products, and gift cards are non-returnable.
**How to Return:**- **Initiate a Return:** Email us at c.simonecandles@gmail.com with your order number and the reason for the return.- **Shipping Costs:** The customer is responsible for return shipping costs, unless the item was damaged or incorrect due to our error. We recommend using a trackable shipping service.- **Return Process:** Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
**Refunds:**- **Processing Time:** If your return is approved, your refund will be processed, and a credit will be applied to your original payment method within 5-7 business days.- **Partial Refunds:** If items are returned not in their original condition, damaged, or missing parts not due to our error, only partial refunds may be granted.
**Exchanges:**- We only replace items if they are defective or damaged. If you need to exchange an item, please contact us at c.simonecandles@gmail.com.
**Damaged or Defective Items:**- If your order arrives damaged or defective, please contact us within 48 hours of delivery. We will arrange for a replacement or refund.
**Contact Us:**If you have any questions or need further assistance, please reach out to us at c.simonecandles@gmail.com. We’re here to help!
“C. Simone Candles are a true luxury! The scents are absolutely divine, and the wooden wick adds such a unique touch. These candles have become a staple in my home, and I’ve even started giving them as gifts. Highly recommend!”
Sarah T.
“The best part about C. Simone Candles is the attention to detail. From the beautiful packaging to the soothing crackle of the wooden wick, every element feels premium. I’ve purchased several for myself and can’t wait to buy more for the holidays.”
Jessica M.
“I’ve tried many candles, but nothing compares to the quality of C. Simone. The fragrances are long-lasting and fill the entire room without being overpowering. Plus, the customer service is top-notch! I’m a loyal customer for life.”
Alex P.
Add a Testimonial
We Value Your Feedback!
At C. Simone Candles, we’re dedicated to providing you with the best possible experience, and your satisfaction is our top priority. We’d love to hear about your journey with us! Whether our candles have added a special touch to your home or our customer service has made your shopping experience seamless, your feedback helps us grow. Please take a moment to rate our services and share your thoughts. Your testimonials not only inspire us but also help others discover the quality and care we put into every product. Thank you for being a part of the C. Simone family!
One-of-a-Kind Items
The Story of C. Simone Candles
Best in the Business
C. Simone Candles was born out of a deep passion for creating spaces that inspire relaxation, comfort, and a touch of luxury. What began as a simple hobby of making candles for family and friends quickly evolved into a thriving business dedicated to bringing high-quality, handcrafted products to homes across the country.
Founded by Cecily Jacobs, C. Simone Candles, whose creativity and love for beautiful, comforting spaces greatly influenced Cecily's journey. With a background in crafting and a keen eye for detail, Cecily set out to create candles that were not only beautifully fragrant but also made with the finest ingredients. Each candle is carefully handcrafted using a soy blend, natural wooden wicks, and premium fragrance oils, ensuring a clean burn and long-lasting aroma.
The brand’s commitment to quality is matched by its dedication to sustainability. C. Simone Candles are made with eco-friendly materials, and the packaging is thoughtfully designed to be both elegant and sustainable. The goal is to create products that not only enhance your living space but also align with a conscious lifestyle.
C. Simone Candles has grown through word-of-mouth and the loyal support of its customers, who appreciate the brand’s attention to detail and the luxurious experience each candle provides. Whether it’s the cozy crackle of a wooden wick or the rich, inviting scents inspired by nature, every C. Simone Candle is designed to create moments of calm and joy in your daily life.
As the brand continues to grow, C. Simone Candles remains committed to its core values: crafting high-quality, sustainable products that bring warmth and light into every home. The journey of C. Simone Candles is one of passion, creativity, and a deep love for the art of candle-making, and it’s one that Cecily is excited to share with every customer.